Cloud Telephony

Drive Smooth Customer Interactions with Cloud Telephony ,IVR Solutions

Leave no callers unattended. Cloud Telephony Services give your callers an enriching calling experience by providing quicker and smoother assistance. It attends to every caller without any fail and greets them with a personalized message. These messages set the tone of your customer interaction by infusing trust and warmth.

With cloud IVR’s guided menu structure, your callers get handled with utmost professionalism. Blend of self-service and talk to agent options provides callers with diverse ways to resolve their queries. The self-service option lets your caller find answers to the questions on their own, minimizing any dependency on your agents.

Cloud Telephony Services also minimizes call overloads of the agents by intelligently identifying, segmenting, and routing the calls to the agents. Filtering out basic queries, it forwards only the complex queries to the agents. Touchstone offers many services related to business.

Scaling your calling channels is effortless with Cloud Telephony Services. Unlike legacy systems, you don’t need to worry about the hefty infrastructure costs to scale your calling capacity. With Cloud IVR solutions, you can scale up your calling channels in minutes without additional effort.

With call recording, barging, and analytics features, cloud IVR solutions is an exhaustive customer service product that caters to every calling need of your business. Besides, you get a comprehensive view of all the ongoing activities such as call logs, call recordings, and more, on Touchstone’s web portal. Complete IVR Solution by Touchstone Infotech.

Programable IVR

Get more done from cloud based IVR. Build a customer-oriented IVR with tailored call flows, intelligent self-service options and optimized call handling strategies.

Call Recording

Evaluate customer service quality, resolve customer disputes, train agents and make informed business decisions by accessing call recording clips on your portal.

Call Barging

Be there when your agents need you. Barge in the live calls and assist your agents with the queries without informing the caller.

Auto Attendant

Never miss a customer call. Respond to every incoming call and guide them with their queries using the auto-attendant and self-service options.

Text to Speech Conversion

Capture caller’s attention with personalized interaction. Alter your script at any time from the portal and generate a dynamic voice recording for your IVR.

Monitoring Dashboard

Oversee all your call centre activities on a single dashboard. Gauge call centre performance, track agent calls and assess key KPIs on a monitoring dashboard.

Best Bulk SMS Service Provider in India

Bulk SMS Service

 Promotional DND Bulk SMS Services
 Non DND Bulk SMS Services
 Transactional Bulk SMS Services
 HTTP API Available
 Opting Bulk SMS Services
 School/Colleges/Institutes

Transactional SMS Service

Six Character Sender Id
Schedule SMS For Future
Quick Reports
Delivery On DND Numbers As Well

Bulk Whatsapp Service

Schools and Colleges
Real Estate Services
Training and Coaching Institutes
Financial Services
Consumer Services

Our Calling Price

Starter

₹9000
  • Yearly
  • Free Calls: 1000/month
  • Unlimited Agent
  • Multi User Panel
  • Free Setup
  • 24/7 Support
  • Unlimited Level IVR
  • CRM Applications
  • Live Report
  • Free Call Recording
  • Live Call Transfer
  • Multi level IVR
  • Webhook APIs
  • Access to real-time data
  • HD Voice Quality
  • 10 Channels
Get a Quote

Basic

₹18000
  • Yearly
  • Free Calls: 3000/month
  • Unlimited Agent
  • Multi User Panel
  • Free Setup
  • 24/7 Support
  • Unlimited Level IVR
  • CRM Applications
  • Live Report
  • Free Call Recording
  • Live Call Transfer
  • Multi level IVR
  • Webhook APIs
  • Access to real-time data
  • HD Voice Quality
  • 10 Channels
Get a Quote

Growing

₹29999
  • Yearly
  • Free Calls: 6000/month
  • Unlimited Agent
  • Multi User Panel
  • Free Setup
  • 24/7 Support
  • Unlimited Level IVR
  • CRM Applications
  • Live Report
  • Free Call Recording
  • Live Call Transfer
  • Multi level IVR
  • Webhook APIs
  • Access to real-time data
  • HD Voice Quality
  • 10 Channels
Get a Quote

Custom Plan

  • Yearly
  • Unlimited Agent
  • Volume Discount
  • Multi User Panel
  • Free Setup
  • 24/7 Support
  • Unlimited Level IVR
  • CRM Applications
  • Live Report
  • Free Call Recording
  • Live Call Transfer
  • Multi level IVR
  • Webhook APIs
  • Access to real-time data
  • HD Voice Quality
  • as per need
Get a Quote

Our SMS Service Price

Quantity Range

  • 10000
  • 25000
  • 50000
  • 100000
  • 500000
  • 1000000
  • 5000000
Get a Quote

Promotional

  • 0.23
  • 0.24
  • 0.23
  • 0.22
  • 0.21
  • 0.19
  • 0.18
Get a Quote

Transactional

  • 0.25
  • 0.24
  • 0.23
  • 0.22
  • 0.21
  • 0.20
  • 0.19
Get a Quote

Send OTP

  • 0.25
  • 0.24
  • 0.23
  • 0.22
  • 0.21
  • 0.20
  • 0.19
Get a Quote

Some of Our  Happy Clients

  • Nikki M Jewelry
  • Livwise
  • Rajput Holidays
  • Just Like Mom Playschool
  • Cupid Hotel
  • Landing Product Demo

BENEFITS

Spend Less and Deliver More

No Setup Required

Straightaway use cloud-based IVR without any setup. With Servetel’s cloud IVR Solutions, no time and resources get wasted in the set-up process.

Quality Customer Handling

Handle every caller with utmost quality and intelligence by segmenting callers based on queries and routing their calls to the most adept agent.

 

Seamless Call Management

Seamlessly manage a surge in call volumes and customer queries with auto-receptionist and self-service features of IVR.

Real time Call Analytics

Leverage real time call analytics to track calls and send timely updates to keep managers updated of all the ongoing activities.

 

Third Party Integration

Take your communication productivity a notch higher with CRM, Google Suite, APIs and other third party applications.

First Call Resolution

Speed up your query resolution. Facilitate smart customer interactions with IVR and get query resolved in the first calling attempt.

Best-in-Market Pricing

Get high-quality cloud telephony suite with minimal effort and cost investment.

99.99% Uptime Guarantee

Touchstone offers 99.99% SLA-backed uptime with N+1 redundant infrastructure

End-to-End Customer Service

From research to post-purchase assistance, we ensure hassle-free customer service at every step.

24*7 Customer Support

Get uninterrupted live assistance from our product experts over email, chat and call.

API Integrations

Innovate your business solutions with CRM and other third-party application integration.

Cloud Telephony Suite

Get access to fully functional cloud telephony suite along with free SMS & call credits.

START CONVERTING LEADS INTO CUSTOMERS TODAY

Call Now: +91 8929959804

LET’S GET STARTED!