Leave no callers unattended. Cloud IVR solutions give your callers an enriching calling experience by providing quicker and smoother assistance. It attends to every caller without any fail and greets them with a personalized message. These messages set the tone of your customer interaction by infusing trust and warmth.

With cloud IVR’s guided menu structure, your callers get handled with utmost professionalism. Blend of self-service and talk to agent options provides callers with diverse ways to resolve their queries. Self-service option lets your caller find answers to the questions on their own, minimizing any dependency over your agents.

Cloud IVR solutions also minimizes call overloads of the agents by intelligently identifying, segmenting and routing the calls to the agents. Filtering out basic queries, it forwards only the complex queries to the agents.

Scaling your calling channels is effortless with Cloud IVR solutions. Unlike legacy systems, you don’t need to worry about the hefty infrastructure costs to scale your calling capacity. With Cloud IVR solutions, you can scale up your calling channels in minutes without additional effort.

With call recording, barging, and analytics features, cloud IVR solutions is an exhaustive customer service product that caters to every calling need of your business. Besides, you get a comprehensive view of all the ongoing activities such as call logs, call recordings and more, on Touchstone’s web portal.

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